Frequently asked questions

How long will my order take?


Most of my items are hand painted to order so please allow at least 1-2 weeks from the time you order until the item is dispatched and order in plenty of time for that special event. Processing times are also shown on each listing.




What if the colour I like is not shown?


Colour options for the items shown reflect the ones I am most often asked for but I'm always open to exploring new colour options. If you have a hankering for a colour that is not included, do get in touch and I will do my best to make your perfect item.




Can you make an item with my favourite Disney character?


As much as I'm a Disney princess at heart, I am unable to create anything that includes Disney characters or any other characters that are subject to copyright.




What do I do if my order has not arrived?


If your item has been dispatched and has not arrived within a resonable time, please get in touch and let me know. Please note, there are times of the year when Royal Mail has to deal with larger volumes of post, such a Christmas, so please allow extra time.